RESIDENT FAQS

Rent payments can be made easily through your online portal or the AppFolio app download on your phone. You can mail payments directly to STG Rental Management 175 W 900 S #4, St. George, UT 84770. Keep in mind that we are closed on national holidays, so you may need to mail earlier by post. 

We kindly request that payments are made via your tenant portal at www.stgrentals.com. No cash is accepted.

Please pay rent on or before the 1st of each month.

For normal, non-urgent maintenance requests, please use  Property Meld. If the request is an emergency after regular business hours (Mon-Fri, 9:00 am-4:00 pm, closed Saturday & Sunday), please call our 24/7 Maintenance Contact Center at 888-510-6027

Here are some examples of after-hours emergencies: 

• Main sewer line is backed up.
• Broken pipe that’s leaking into the home.
• Flash flooding in your area, which has affected your home or property.

Yes, if the maintenance is caused by the residents neglect or damage, you will be charged the cost of repairs. Also, you can be billed for a service call if you miss the appointment.

No, per the lease agreement there are to be no fixtures attached to the exterior of the property. This includes the roof.

For cable or internet you will need permission before making any holes for installation. 

No, your rental agreement states that all carpets are to be cleaned by professionals hired by the property management company.

No, you are not allowed to make any changes to the property unless otherwise agreed upon by the property management company.

You will be responsible for all utilities, unless they’re covered by the HOA. Utilities must be turned on at the residence, on or before occupancy.

We will notify you by email to request a time that we can complete a property inspection. At the property inspection we will inspect each room and take photos of the rooms. These photos are only to report the condition of the home and are only shared with the owner of the home. If there are items you prefer not to have photographed please let us know and we will accommodate you as much as possible. The main purpose of the inspection is to ensure the home is being cared for and there are no maintenance items that need to be addressed.

An application needs to be filled out completely online by each person 18 years or older that will be occupying the residence, and a completed application requires the following items: 

• Driver’s License
• 2 month’s of pay stubs (If Self-Employed, Most Current Schedule C Tax Return)
• Good Credit Rating (see our requirements prior to applying)
• A Clean Housing Record
• Income Equal to 3x the Rent Amount

If you intend to renew your lease, as much notice as you can provide would be greatly appreciated, but we ask that a minimum 30-day notice in writing be given.

You must obtain your own coverage to protect against damages to the propery caused by you or your guests and loss of personal property. Proof of rental insurance is required before you move into the home and must be maintained throughout the tenancy.