RESIDENT FAQS

Rent payments can be made easily through your online portal or the AppFolio app download on your phone. You can mail payments directly to Keller Williams c/o Property Management 308 W Tabernacle Street, St. George, UT 84770. Keep in mind that we are closed on national holidays, so you may need to mail earlier by post. 

We kindly request that payments are made via check, or through your tenant portal at www.stgrentals.com. No cash is accepted.

The rent is due on the 1st with a grace period, and if the rents are not received in our office by the end of the business day on the 5th, we serve a 3-day notice on the 6th.

For normal, non-urgent maintenance requests, please use the tenant portal on our website or download the app. If the request is an emergency during regular business hours (Mon-Fri, 8:30 am-4:30 pm, closed Saturday & Sunday), please call our 24/7 Maintenance Contact Center at 877-247-8112. 

Here are some examples of after-hours emergencies: 

• Main sewer line is backed up.
• Broken pipe that’s leaking into the home.
• Flash flooding in your area, which has affected your home or property.

If it is after 8:00 pm and before 8:00 am and the call is not an emergency, you can be charged for the call.

Yes, if the maintenance is made necessary by resident damage or neglect, you will be charged the cost of repairs. Also, you can be billed for a service call if you miss the appointment.

Generally yes, if you first obtain written permission – but some units may prohibit installation. Any cost of installation and deinstallation is at the expense of the resident.

Your rental agreement states that all carpets are to be cleaned professionally by KW St. George Keller Williams STG Rental Management.

You should visit our blog page that has a video explaining how to unclog your garbage disposal, and if none of those solutions work, you will need to log a maintenance request through the tenant portal.

If you want to make changes to your home, you must first obtain permission.

You will be responsible for all utilities, unless they’re covered by the HOA. Utilities must be turned on at the residence, on or before occupancy.

Please notate any items that might be damaged on the Property Inspection Checklist that is given at the time of move-in. You will have two weeks to return to our office or email manager@stgrentals.com. If you require a maintenance request please submit those through the tenant portal.

We will notify you by email to request a time that we can complete a property inspection. At the property inspection we will inspect each room and take photos of the rooms. These photos are only to report the condition of the home and are only shared with the owner of the home. If there are items you prefer not to have photographed please let us know and we will accommodate you as much as possible. The main purpose of the inspection is to ensure the home is being cared for and there are no maintenance items that need to be addressed.

An application needs to be filled out completely online by each person 18 years or older that will be occupying the residence, and a completed application requires the following items: 

• Driver’s License
• 1 month’s Pay Stub (If Self-Employed, Most Current Schedule C Tax Return)
• Good Credit Rating
• A Clean Housing Record
• Income Equal to 3x the Rent Amount

If you intend to renew your lease, as much notice as you can provide would be greatly appreciated, but we ask that a minimum 30-day notice in writing be given.

While the landlord carries insurance protecting the home/apartment, that policy does not cover your personal belongings. You must obtain your own coverage to protect against loss. Proof of rental insurance is required before you move into the home and must be maintained throughout the tenancy.