OWNER FAQS

Vacancy periods are market-driven and affected by the time of the year, but on average, homes are on the market for 2-3 weeks. Homes rent more slowly around Thanksgiving and New Year, and of course, pricing affects vacancy rates to some extent as well.

Payments to owners are processed between the 7th-10th of the month, and disbursements are made in the manner you chose during owner setup.

Yes, we will seek approval on all expenses, unless the charges are under $200. We have an online system that tracks all work orders for the property, which enables us to have better communication with you and our vendors, so we can quickly resolve any maintenance issues.

We effectively market your properties through our cutting-edge software with AppFolio and follow up on leads quickly to ensure each home is filled quickly. We have an extremely low vacancy rate which is why you will only see a few listings posted on our website.

We do an online rent comparison with several other sites, to make sure you are receiving the highest dollar possible on your investment.

 We firmly believe that the property should be in the best possible condition to attract the highest quality resident. When we start off this way, we see much greater success down the line. For instance, we make it a point to have the home inspected for any maintenance items that might be necessary, the carpets are professionally cleaned, the yard is maintained clean and attractive, and the entire residence is then ‘detailed’ to a very clean state by a professional cleaning crew that understands the type of cleaning that is expected.

Residents are required to submit all repairs through the resident online portal. We notify owners of requests that are submitted so they are aware of an issue that is going on with their home. We take care of items that do not exceed $200, unless another amount is negotiated. If the request falls under a maintenance emergency, it is scheduled immediately and the owner is notified at the first possible opportunity.

We have found preventative maintenance is an important aspect to ensure we protect your investment. During our inspections, we check for damage, lease violations, leaks, clean air filters and water softener maintenance (when applicable), housekeeping issues, smoke detectors working, and any other issues that could present an issue down the road. The photos of the inspection are emailed to you each time so that you can see the condition of the property along with a rental analysis of the property. At which time we will discuss the future plans with the current resident.

We do require owners to set up the utilities with a landlord rollover so there will not be a gap in services. It is also important to fill out the information needed with the City of St. George for the business license and the Washington County Assessor’s office. Each owner is required to provide proof of insurance to KW St. George Keller Williams.

We have managed many properties since 2005, handling both residential and commercial properties. This experience has made us highly knowledgeable in the rental community. We are continually educating ourselves on new laws and regulations for our County and develop greater ways to continue to serve you. We conduct a thorough search into the credit, background and housing history of each tenant, and we request financial information to ensure each tenant is qualified. We seek your final approval on applicants. 

Our services are to aid outside and local investors who own residential properties, but do not have the time to oversee daily operation of their investments. We help take the headache out of the everyday process, and we manage each home as if it were our own. We oversee all details of the rental process (advertising, showings, screenings, processing of applications, move-ins, and move-outs, property inspections, re-leasing the property, resolution of tenant disputes, handling of all maintenance requests, and maintaining all account documentation).

We conduct a thorough search into the credit and housing history of each tenant, and we request financial information to ensure each tenant is qualified. We seek your final approval on applicants.