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Residents FAQs

Ask Us Your Questions

The most frequently asked of these questions are addressed below, so that you might find the answer to a popular question without having to go out of your way to contact us. If your question is not listed below, feel free to contact us, and we’ll be glad to provide the needed information.

Rent Collection

Rent payments can be made easily through your online portal or the AppFolio app. You can also mail or bring in payments to:

STG Rental Management

175 W 900 S #4
St. George, UT 84770

Note: The office is closed on national holidays, so mail early if needed

Payments should be made via your tenant portal. No cash is accepted.
Please ensure rent is paid on or before the 1st of each month. If payment is not received by the 5th, a “Notice to Pay or Vacate” is issued on the 6th as per your lease agreement.

Maintenance Requests

For normal, non-urgent issues, use Property Meld. All emergencies should also be reported through Property Meld first. If it is an after-hours emergency, you can call the 24/7 Maintenance Contact Center at 888-510-6027 after submitting the request.

Examples include:

  • Main sewer line backed up
  • Broken pipe leaking into the home
  • Flash flooding affecting your home/property

Yes, if damage is caused by resident neglect or if a service call is missed.

No. The lease prohibits attaching fixtures to the property’s exterior, including the roof. For cable or internet installations requiring drilling, prior written permission is required.

No, all carpets must be professionally cleaned by a company selected by STG Rental Management.

No changes are allowed without written approval from STG Rental Management.

You are responsible for all utilities unless covered by the HOA or owner (property specific) . Utilities must be turned on before occupancy.

You’ll be emailed to schedule an inspection. Every room will be inspected and photographed (for
condition reporting only). If you prefer certain items not photographed, you can request
accommodations.

Lease &
Move-in/out

Our standard lease term is 12 months. Renewal options may be offered based on property and lease performance.

You are still responsible for the rent, utilities, renters insurance, and care of the home until a new qualified resident is found. Additional lease break fees will also apply.

No. Subletting or lease takeovers are not permitted per the lease agreement.

Security Deposit Disposition will be returned within 30 days. You can opt to receive your money via ACH by selecting that option when submitting your notice to vacate in your online portal.

Detailed move-out instructions will be provided once you submit your notice to vacate.

Pets & Guests

Pets are allowed only at select properties and must be approved by the owner. If approved, there is a $750 non-refundable fee and $50/month pet rent. Terms vary by property.

Guests may not stay longer than 3 consecutive days without prior written authorization for a longer stay.

Communication & Emergencies

Update your information through your tenant portal and contact our office to ensure it’s updated in our system.

Contact a locksmith to assist you with re-entry into your home.

Residents are notified via monthly newsletters (email) and via text messages for urgent updates.

Other

Each applicant 18+ must provide:

  • Valid driver’s license
  • Two months of pay stubs (or Schedule C if self-employed)
  • Good credit rating
  • Clean housing record
  • Income equal to 3x rent

See our full list of requirements here:
https://stgrentalmanagement.appfolio.com/listings/rental_applications/new?listable_uid=3dc310f7-aae9-4f8b-9402-1eb449ea2282&source=Website

A written 30-day notice is required and can be submitted through your tenant portal. Earlier notice is appreciated.

Renter’s insurance protects against damages you or your guests cause and loss of personal property. Proof is required before move-in and must be maintained during tenancy.