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Investors FAQs

Ask Us Your Questions

The most frequently asked of these questions are addressed below, so that you might find the answer to a popular question without having to go out of your way to contact us. If your question is not listed below, feel free to contact us, and we’ll be glad to provide the needed information.

Rental Process and Payments

Vacancy periods are market-driven and seasonal. On average, homes are rented within 2–4 weeks. Properties may take longer to rent around the holidays, particularly Thanksgiving and New Year’s. Competitive pricing significantly influences vacancy duration.

Owner payments are processed between the 8th and 11th of each month. Funds are held by our third-party payment processor for 3–5 business days before depositing into your bank account. Timing varies slightly depending on the weekday the 5th falls on.

We utilize an all-in-one maintenance system that gives owners real-time visibility into
work orders. Any expense over $400 will require your approval. Our platform centralizes
all communication with residents and vendors, improving transparency and response
times.

We market listings through AppFolio, which automatically places vacancies on 30–40
different websites. Listings are refreshed every 24 hours to remain competitive, and we
follow up with leads quickly. Our low vacancy rate reflects our effective marketing and
leasing process.

We perform rent comparisons across multiple platforms and combine this data with our
local market expertise to price your property for optimal return and low vacancy. We’ll
explain our pricing recommendation so you understand the rationale behind it.

Property Repair and Maintenance

A “Rent Ready” property is one that has been professionally cleaned to a high standard (more detailed than standard cleaning), carpets professionally cleaned, all necessary maintenance completed, and landscaping serviced—including blowing out debris and trimming bushes. Preparing a property for rent may cost approximately one month’s rent depending on its condition at intake.

Residents must submit maintenance requests via Property Meld. We notify you of all incoming requests and manage any work under $400 directly. Emergencies are prioritized and handled immediately, with owner notification following as soon as possible.

We conduct two inspections with new tenants: one at 3–4 months after move-in, and
another 3–4 months before the lease expiration. Annual inspections are performed
afterward. Each inspection includes photos uploaded to your owner portal. We check for
damages, lease violations, safety concerns, and preventative maintenance needs. Each
inspection costs $50. Additional inspections may be requested.

No. All maintenance must be performed by our licensed and insured vendors. This ensures quality control, proper documentation, and timely service. Our vendors are highly experienced with rental property repairs and we pass along the discounted rates we’ve negotiated.

Owners must:

  • Set up utilities with a landlord rollover to prevent service interruptions
  • Apply for a business license with the City of St. George
  • File the Residential Exemption with the Washington County Assessor’s Office
  • Provide proof of insurance naming STG Rental Management as an additional
    insured

Why STG Rental Management?

Since 2005, STG has been a trusted property management partner. Our team has navigated various market conditions and consistently protected our clients’ assets. We proactively manage potential challenges and prioritize your long-term investment success.

Our services are designed for serious investors who value expert guidance, strong communication, and financial performance. Many of our clients have grown their portfolios through our proven systems and have remained with us for years because of our commitment to their success

Additional Investor FAQs

Yes. We perform comprehensive background checks including credit, income verification, rental history, and criminal background. Only qualified applicants are approved.

We review market rents and tenant performance before offering renewal terms. You’ll be notified of our recommendation and have the opportunity to approve or adjust renewal rates.

Absolutely. Your owner portal provides access to monthly statements, maintenance
records, inspection reports, and year-end tax documents.

We can connect you with local real estate professionals who understand investment properties and may even have buyers in our network. Let us know and we’ll guide you through the process.

We follow a structured legal process for rent collection, including notices and court filing
if necessary through our attorney. For damages, we deduct from the tenant’s security
deposit and manage any repairs promptly. You’ll be kept informed through the owner
portal.

You are required to carry landlord insurance that includes liability coverage and name STG Rental Management as an additional insured party.

Yes, property visits are allowed with reasonable notice. However, we kindly ask that all
visits be coordinated through our office to ensure compliance with lease terms and to
respect tenant privacy. While we prefer to handle inspections ourselves to maintain
consistency and documentation, exceptions can be made when arranged in advance