Moving On Up: Getting Started with Your St. George Renters Guide
So, you’ve been accepted to move into your new home! This is an exciting time for you and STG Rentals and we look forward to getting you settled in. In order to do that, here’s a short renters guide with what you need to know so that your move-in process is as smooth as possible.
After you sign your lease we will give you a welcome packet that has all the information you need to make your rental move-in easy. We require that you provide evidence that you’ve set up your utilities before we hand over the keys, so you’ll want to be sure to either consult the packet, or visit our handy Utilities Blog with maps and complete information on who to call for water, gas, electricity, and trash.
PAYMENTS & ONLINE PORTAL
Our useful online portal allows you to make payments and communicate with us about any problems you may have in your new home. You’ll receive an email and text from us shortly after signing up that allows you to create a personal account with your checking information. Learn how to use your online portal to the fullest at Login Help.
This portal makes bill pay a breeze. Your first payment is your security deposit—which we require within 24 hours of the time you were accepted into your new home—so be sure to set up your account right away. There is no charge for making payments using the portal as long as you use your checking or savings account. If you would like to use a credit or debit card, there will be a small fee. If you are writing checks for your rent and security deposit they need to be written separately. The first time we receive check payments they need to be in the form of a cashier’s check.
The portal is also a convenient way to report any maintenance issues that arise. You are able to log a detailed account of your problem and even upload pictures. This provides both of us with documentation of the problem, your request, and notice of work completed.
Although we require you to use the portal for non-urgent maintenance needs, you’ll still want to call us in an emergency, such as a damaging water issue, or a furnace or air conditioning failure. We’ll get a service person to your home as soon as we can.
MOVING INTO YOUR RENTAL
As soon as you know your move-in date, be sure to call and schedule your movers! Weekends and summers are especially busy times and so give as much notice as possible. Other details to remember include updating your address with your bank, credit card companies, doctors, and your human resources department at work. And, of course, be sure to let your friends and family know. You can register your change of address on the U.S. Postal Service website.
We require residents to fill out an Inspection Checklist at move-in and move out and require that you submit this filled out form to our office no later than 7 days after move in.
Chances are your rental insurer will require you to sign a new insurance policy when you move. Since renters insurance is a reasonably priced way to protect yourself from theft or liability, we highly recommend it. It shall be the responsibility of the Tenant to: (1) insure the Tenant’s property on the premises against damage or loss to such property caused by fire, theft and any other perils which cause such damage or loss, and (2) obtain and carry general comprehensive liability insurance of a minimum of $100,000.00 coverage against willful or negligent acts or omissions by the Tenant or persons for whom the Tenant is responsible, and (3) provide a copy of Certificate of Insurance to the Broker within one (1) month of occupying the Premises.
Renter’s insurance is typically offered for little or no cost if combined with an auto insurance policy. We recommend checking with your auto-insurance agent for renter’s insurance prior to purchasing renter’s insurance directly from an agent.